Cyberstrek Technologies

We understand that circumstances may change, and you may need to cancel a project or request a refund. This policy outlines the procedures and conditions for cancellations and refunds related to our web design and development services:

1. Cancellation of Services

1.1. Client Initiated Cancellation:
If you wish to cancel a project that is already in progress, you must provide a written request for cancellation. The cancellation request must be sent to the contact email provided during the initial agreement. Depending on the project’s status and the work completed, you may be entitled to a partial refund.

1.2. Provider Initiated Cancellation:

In rare situations where we are unable to proceed with the project due to unforeseen circumstances, technical limitations, or other reasons beyond our control, we reserve the right to cancel the project. In such cases, you will receive a full refund for any payments made.

2. Refund Policy

2.1. Full Refund:

If you decide to cancel the project before any work has begun, you will be eligible for a full refund of any advance payments made.

2.2. Partial Refund:

If you request cancellation after work has already commenced but is not yet completed, a partial refund may be provided based on the work completed up to the cancellation date.

2.3. No Refund:

Once the project has been completed and the final deliverables have been provided to you, no refund will be issued.

3. Revision & Change Charges

Please note that any additional charges incurred due to revisions or changes requested by you during the development process may not be eligible for a refund. Refunds will be considered based on the original agreed-upon project scope.

4. Processing Time for Refunds

Refunds, if applicable, will be processed within [number of days, e.g., 7 business days] of the cancellation request approval. The refund will be made using the original method of payment unless otherwise agreed upon in writing.

5. Disputes

If you believe you are entitled to a refund and there is a disagreement, we encourage you to reach out to our support team at [contact email/phone] to discuss the matter further. We will make every effort to resolve any disputes promptly and fairly.

6. Modification of Cancellation & Refund Policy

We reserve the right to modify or amend this Cancellation & Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

By using our web design and development services, you acknowledge and agree to the terms of this Cancellation & Refund Policy.

If you have any questions or concerns regarding this policy, please feel free to contact us at [email protected].

Thank you for your understanding and cooperation.